THE ART OF RELATIONSHIP BUILDING

introduction

The founder of the Ford Motor Company, Henry Ford has once said that: “Is not the employee who pays the wages. Employers only handle the money. It is the customers who pay the wages”. True enough, in today’s society, good customer service no longer an option, but it has become a mandatory requirement in all service related industries.

Having happy customer means more cash flow and business opportunities, thus ensuring that our business will continue to flourish. Being able to manage the different types of customers effectively will avoid unnecessary conflicts from arising and affecting the business badly.

Our two days customer service program addresses the skills people need to better service their customers. This program covers the fundamental of the customer service skills in person or over the phone. Participants will learn the techniques for improving their relationship with their new and existing customers; internal and external customers, the importance of professional image, service standard, handling challenging customers, service recovery as well as stress management. The program is developed in a fun paced setting, with collaborative activities to instill and embed the learning experience of the participants.

TRAINING OBJECTIVES

  • Delivering an extraordinary service and techniques for building relationships and following-up with customers creates customer loyalty that drives the profitability and growth of the company.

  • Mastering the principals of customer service excellence – Learn how to overcome the barriers in delivering outstanding customer service to your customer

  • Strengthen the techniques in managing difficult customers – Effective NLP techniques in handling your customer with ease

  • Discover the secret in developing long term trusting relationship with your customer – A guarantee winning techniques to win the trust from anyone, anywhere, anytime

  • Developing the long-term joy and passion in the service place – What it takes to find the meaning of life in your workplace

other customer service programs :
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