There is one certainty in any organisation: change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – supervisory skills. These people may not necessarily be supervisors only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.


  • Describe the role of supervisor and how it differs from the role of co-worker.

  • Set SMART goals for themselves and others.

  • Understand the four basic supervisory behavioural styles and how to adapt to each.

  • Provide constructive feedback during counselling, motivate and follow up on goals and workgroup targets with subordinates.

  • Describe appropriate ways of building a congenial work environment without crossing supervisor/co-worker boundaries.

  • Communicate better by giving clear instructions and understand the impact of body language and vocal tones on the communication.

  • Employ strategies for dealing with difficult behaviours, including that of customers.

  • Understand the importance of developing good relationships with higher management and peers.

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