introduction

The bigger picture of the branding of a company lies in how the employee communicates and relay the message to their customers in the service environment. A successful communication will bring about accomplishment, whereas communication breakdown does just the opposite. Therefore, it is essential that we possess good communication skills to go about our daily lives and human interactions without any disruptions that might hinder our performance, competence and success in our business and social life.

NLP is the solution where it will provide an edge in how the employee can communication effectively as a proven weapon and can make a dramatic difference in how a conversation can be made on a daily basis. NLP can make changes in how you can connect and engage with people of different personalities in any given situation.

In NLP there are many different processes and techniques that you can use that will allow people to become more responsive. With the right communication tools and the understanding of body language, and decoding the message of every word a person is sending, we will be able to talk our way through as well as building one’s self-esteem and confident.

This intensive NLP communication skills training program is designed to improve our basic communication skills and train us to be a good communicator using fool-proof techniques and winning communicative skills that were tested and proven over time. With it, communication will be a breeze and success is never out of reach.

TRAINING OBJECTIVES

• To have a clear understanding of what good communication skills like and how they can improve their abilities by identifying their individual communication strengths and challenges

• Learn the effective ways in handling objection and gaining the “yes” from others

• Create a win-win situation by applying human relationship principles when dealing with customers, staff, colleagues, and supervisors.

• Learn the effective ways in developing the rapport with others and engage with the people around them effectively.